At Sajamefr Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
✔️ Items must be unused, unworn, and in their original condition with tags attached.
✔️ Returns must be requested within X days of receiving your order.
✔️ Items such as lingerie, swimwear, and accessories (for hygiene reasons) cannot be returned.
2. How to Request a Return
- Contact us at [email protected] with your order number and reason for the return.
- Our team will provide return instructions and the return shipping address.
- Ship the item back to us using a trackable shipping method.
3. Refund Process
✔️ Once we receive and inspect your returned item, we will notify you via email.
✔️ If approved, a refund will be processed to your original payment method within X business days.
✔️ Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
4. Exchanges
If you need a different size or color, please return the item for a refund and place a new order.
5. Non-Returnable Items
- Final sale items
- Lingerie, swimwear, and accessories (for hygiene reasons)
- Items not in their original condition (worn, washed, or damaged)
6. Late or Missing Refunds
If you haven’t received a refund yet:
✔️ Check your bank account.
✔️ Contact your credit card company—it may take some time to process.
✔️ If you still have issues, reach out to us at [email protected].
We appreciate your understanding and thank you for shopping with Sajamefr Store!